Frequently Asked Questions

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No, at this time Vail Valley Therapy only offers virtual services.

Research shows virtual therapy is just as effective as in-person therapy as long as the clients are willing to put the effort in. 

Virtual counseling provides the convenience of counseling from your own home.  No need to fight traffic, stress over finding child care, or even worry about dressing professional...go ahead and stay cozy in those pajamas!  Additionally, you and your significant other can complete counseling from two different locations at the same time if needed.

Research has show that real changes does not start until 10 - 12 sessions depending of the therapy needs.  For example, if a client is seeking therapy for basic communication skills or being proactive therapy might be a little shorter.  However, if there has been significant trauma, trust issues, or betrayals therapy might be longer.

Counseling with Vail Valley Therapy may not be a good fit if there is an active (untreated) addiction, if there are untreated mental illnesses, if there is active violence or abuse occurring, or if there are on-going affairs occurring.

16 y/o +

Vail Valley Therapy utilizes a HIPAA compliant zoom platform.  Please have zoom downloaded to your laptop or mobile device.

Vail Valley Therapy recommends that you are stationary with a reliable internet connection via a laptop or mobile device.  Additionally, we recommend if using a mobile device that notifications are silenced and screen lock is set to landscape.

Vail Valley Therapy is not a 24/7 emergency counseling center.  However, you may utilize these resources for immediate help:

1) 911 - Emergency Dispatch

2) 988 - Suicide and Crisis Hotline

Billing will commence immediately following the therapy session via credit card processing.  If undergoing therapy through an insurance provider, collection will be processed after your insurance provider accepts the claim from Vail Valley Therapy.

Both!  Vail Valley Therapy accepts both self-pay and in-network insurance clients.

Optium

UnitedHealthcare

United Healthcare Shared Services (UHSS)

GEHA-UnitedHealthcare Shared Services (UHSS)

Oscar

Oxford

UHC Student Resources

UMR

All Savers (UHC)

Health Plans Inc.

Medica (commercial only)

Surest (Formerly Bind)

Aetna

GEHA - Aetna

Boon Chapman

AmeriBen

Health First

Piedmont/S&S Healthcare

Health Smart

Emi Health

WebTPA

Aetna Medicare and Medicaid plans

Blue Cross Blue Shield of Massachusetts

*our national contract with Blue Cross Blue Shield of Massachusetts allows clients accessing care from all 50 states.